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MBA Handwritten Notes of Marketing Management For Your University Exams

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1. Introduction to Marketing

  • Definition and Scope of Marketing
    • Evolution of marketing concepts: Production, product, selling, marketing, and societal marketing concepts
    • Marketing mix: 4Ps (Product, Price, Place, Promotion) and 7Ps (People, Process, Physical evidence)
    • Role of marketing in business and society
  • Marketing Environment
    • Micro and macro environment factors
    • Analysis of competitors, suppliers, customers, and intermediaries
    • Impact of political, economic, social, and technological factors (PEST analysis)
  • Marketing Strategy
    • Strategic marketing planning process
    • SWOT analysis (Strengths, Weaknesses, Opportunities, Threats)
    • Market segmentation, targeting, and positioning (STP)

 

2. Consumer Behavior

  • Understanding Consumer Needs
    • Consumer decision-making process
    • Factors influencing consumer behavior: Psychological, social, cultural, personal
    • Types of buying decisions: Routine, limited, extensive
  • Market Segmentation
    • Bases of segmentation: Demographic, geographic, psychographic, behavioral
    • Market targeting strategies: Undifferentiated, differentiated, concentrated, micromarketing
    • Positioning strategies: Differentiation, cost leadership
  • Consumer Psychology
    • Perception, motivation, learning, and attitude formation
    • Consumer behavior models

 

3. Product Management

  • Product Life Cycle (PLC)
    • Stages of PLC: Introduction, growth, maturity, decline
    • Strategies for each stage of the product life cycle
  • Product Development and Innovation
    • New product development process
    • Idea generation, screening, concept testing, product design, commercialization
    • Product innovation and differentiation
  • Branding and Packaging
    • Brand equity and brand positioning
    • Types of brands: Corporate, product, private-label brands
    • Packaging strategies and their role in marketing

 

4. Pricing Strategies

  • Pricing Objectives
    • Profit maximization, market penetration, market skimming, survival, and prestige pricing
    • Price elasticity of demand
  • Pricing Methods
    • Cost-based pricing, value-based pricing, competition-based pricing
    • Psychological pricing strategies (e.g., odd pricing, prestige pricing)
  • Discounts and Allowances
    • Types of discounts: Seasonal, cash, trade, quantity discounts
    • Promotional pricing and its impact on sales

 

5. Distribution and Channel Management

  • Distribution Channels
    • Types of distribution channels: Direct, indirect, hybrid channels
    • Role of intermediaries: Wholesalers, retailers, agents, brokers
  • Channel Design and Selection
    • Factors influencing channel design: Market, product, company, intermediary
    • Channel conflict and management
  • Logistics and Supply Chain Management
    • Role of logistics in distribution
    • Inventory management, warehousing, and transportation
    • E-commerce and online distribution channels

 

6. Promotion and Communication

  • Integrated Marketing Communication (IMC)
    • Role of IMC in marketing strategy
    • Tools of IMC: Advertising, sales promotion, public relations, direct marketing, personal selling
  • Advertising
    • Types of advertising: Print, television, radio, online, social media
    • Advertising strategy: Message development, media selection, budgeting
  • Sales Promotion
    • Types of sales promotions: Consumer, trade, and business promotions
    • Techniques for increasing short-term sales and brand awareness
  • Public Relations (PR)
    • Role of PR in managing the brand image
    • PR tools: Press releases, media relations, sponsorships, events
  • Direct Marketing
    • Direct mail, telemarketing, email marketing
    • Digital marketing and social media strategies

 

7. Digital Marketing

  • Introduction to Digital Marketing
    • Online marketing channels: Search engine optimization (SEO), social media marketing (SMM), email marketing, content marketing
    • Mobile marketing and its growing significance
  • E-commerce and Online Retailing
    • Business models: B2B, B2C, C2C, C2B
    • E-commerce strategies and online customer engagement
  • Social Media Marketing
    • Platforms: Facebook, Instagram, Twitter, LinkedIn, YouTube
    • Social media advertising, influencer marketing, content creation
  • Search Engine Marketing (SEM)
    • Google Ads, Bing Ads, paid search campaigns
    • Organic vs. paid search

 

8. Marketing Research

  • Market Research Process
    • Steps in market research: Problem definition, research design, data collection, data analysis, reporting
    • Types of research: Exploratory, descriptive, causal
  • Data Collection Methods
    • Primary data: Surveys, interviews, focus groups, observation
    • Secondary data: Reports, government publications, industry journals
  • Data Analysis and Interpretation
    • Quantitative analysis: Statistical tools and software
    • Qualitative analysis: Thematic coding, sentiment analysis

 

9. International Marketing

  • Global Marketing Environment
    • Economic, cultural, political, and legal factors affecting international marketing
    • International trade agreements and regulations
  • Global Market Entry Strategies
    • Exporting, licensing, franchising, joint ventures, direct investment
  • International Marketing Mix
    • Adapting the 4Ps for international markets
    • Product standardization vs. adaptation
    • Pricing strategies in global markets

 

10. Marketing Analytics and Metrics

  • Marketing Metrics
    • Key performance indicators (KPIs) in marketing
    • Return on investment (ROI) for marketing activities
  • Customer Relationship Management (CRM)
    • Importance of CRM in retaining customers
    • CRM tools and techniques
  • Marketing Automation
    • Using technology to streamline marketing processes
    • Tools for automated email marketing, customer segmentation, lead nurturing

 

11. Ethical and Legal Aspects of Marketing

  • Ethical Issues in Marketing
    • Ethical marketing practices and corporate social responsibility (CSR)
    • Consumer rights and protection
  • Legal Aspects of Marketing
    • Advertising laws, competition laws, product liability, intellectual property rights

 

12. Marketing Strategy and Planning

  • Strategic Marketing Planning
    • Marketing audit and SWOT analysis
    • Setting marketing objectives and goals
    • Developing marketing strategies and tactics
  • Implementation and Control
    • Marketing plan execution
    • Monitoring performance and making adjustments
    • Marketing budget and resource allocation
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